Frequently Asked Questions (FAQ)

1. Do I have to separately register for RuPay E-commerce service?

  • No separate registration is required for RuPay e-commerce transactions, for all transactions the cardholder needs to enter card details and OTP (one time password).

2. What is CVD (Card Validation Data)?

  • It's a three digit number printed on the back of the card same as CVV as referred to by other international schemes.

3. What to do if my phone number is not registered with the bank?

  • Please get in touch with your bank for registering your mobile number. Do not forget to update the same every time you change your number.

4. How long is the OTP valid?

  • The validity of the OTP is decided by the card issuing bank and varies for different banks.

5. Will this OTP be valid while re-trying the transaction?

  • The validity of the OTP is decided by the card issuing bank and varies for different banks.

6. What to do if I am not receiving my OTP?

  • Request you to wait as delivery of OTP depends on signal strength of your telecom carrier in your current location. Alternatively, if you still do not receive OTP after considerable amount of time, please click on “Resend OTP” button. If you continue to face problems with the receipt of OTP (delayed/ non-receipt) please report the same to your bank immediately.